You may return most new, unopened items within 30 days of delivery for a full refund. Do NOT send items back without prior authorization from Papa Ray's Marketplace.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). There will be a $5.00 restocking fee that will be deducted from the refund amount.
If you have issues with an item, please Contact Us with your order number and details about the product. We will respond quickly as possible.
We can ship to virtually any address in the United States. We use Priority Shipping via USPS and charge the actual rates for Regional Shipping both A and B sized boxes depending upon which one is required for the quantity ordered.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.